The global Unified Communication As A Service Market size is expected to reach USD 210.07 billion by 2028, according to a new report by Grand View Research, Inc. It is expected to expand at a CAGR of 23.6% from 2021 to 2028. The growing preference for combining unified communication and IoT is expected to open new growth opportunities for the market. The ability of cloud-based unified communication solutions, along with IoT devices and solutions, to enable real-time connectivity and contribute to process automation is particularly expected to encourage enterprises to shift from conventional communication to UCaaS solutions. UCaaS (Unified Communication as a Service) can also help in convenient employee collaboration as employers can flexibly hire resources from a more comprehensive geographical range and onboard them through personalized self-guided walkthroughs and training material.
UCaaS solutions can allow enterprises to leverage cloud
platforms to roll out effective communication without investing in dedicated IT
infrastructure. Hence, SMEs are particularly adopting UCaaS solutions to
facilitate unified communication at affordable prices. As such, these solutions
can typically contribute to organizations’ digital transformation goals while
saving costs. SMEs are also adopting these solutions as part of the rollout of
a hybrid working model in the wake of the outbreak of the COVID-19 pandemic.
Benefits such as affordable prices and operational flexibility are expected to
drive the market over the forecast period.
The growing popularity and continuous emergence of
various social media platforms bode well for the market growth. Having realized
that individuals tend to spend more of their free time on social media,
enterprises are looking forward to rolling out new channels to reach out to their
customers and better understand their needs and requirements to offer efficient
customer service. Integrating social media bots with UCaaS solutions can allow
enterprises to receive responses and address customer queries. Combining UCaaS
with real-time social media features can typically facilitate efficient
collaboration and engagement in remote locations.
The aggressive adoption of cloud computing and unified
communication is poised to trigger a paradigm shift in the legal industry. For
large legal firms, ensuring efficient communication is of paramount importance
even if their offices are located at different geographical locations.
Moreover, as large legal firms are increasingly outsourcing some part of their
work to Alternate Legal Service Providers (ALSPs), efficient communication
would be required between the two parties to ensure adequate data security and
privacy protection. For smaller legal firms, handling communication across
various channels through a single platform can dedicate more resources to
critical client services and engagement. Continued adoption of UCaaS solutions
by legal firms is expected to drive the market over the forecast period.
Related Press
Release @ Unified
Communication As A Service Market Report
Unified Communication As A Service Market Report
Highlights
- By
deployment, the private cloud segment is expected to emerge as the
fastest-growing segment over the forecast period. This can be attributed
to the greater degree of customization and control offered by private
cloud platforms for the deployment of UCaaS solutions
- Based
on industry vertical, the healthcare segment is expected to register the
highest CAGR over the forecast period as healthcare practitioners
increasingly opt for these solutions to gain access to vital patient data
and consult with their peers in real-time during mission-critical
scenarios
- Asia
Pacific is expected to dominate the market over the forecast period owing
to the emergence of several startups offering cloud-based communication
and collaboration services in the region
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Grand View Research, Inc. is a U.S. based market research
and consulting company, registered in the State of California and headquartered
in San Francisco. The company provides syndicated research reports, customized
research reports, and consulting services. To help clients make informed
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relevant and fact-based research across a range of industries including
technology, chemicals, materials, healthcare and energy.
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